Privacy Policy – BPExch Live

1. Introduction

BPExch Live ("we", "us", "our") operates the online gaming platform accessible at bpexchlive.app. This Privacy Policy describes how we collect, use, store, and protect personal information provided by users ("you", "player") of the platform.

By creating an account on BPExch Live, making a deposit, or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the overall agreement between you and BPExch Live alongside our Terms and Conditions.

We understand that Pakistani players value their privacy, particularly when it comes to financial transactions via JazzCash, Easypaisa, Raast, and Bank Transfer. Every measure described in this policy is in place to protect that trust.

2. What We Collect

BPExch Live collects personal data in the following categories. We only collect information that is genuinely necessary for the purposes described in this policy.

We do not store full payment card numbers. When you deposit via debit card, the card data is handled by our payment processor and only a masked reference is retained on our records. Mobile wallet identifiers (such as your JazzCash or Easypaisa account number) are stored only in masked or tokenised form.

3. Why We Use Your Information

BPExch Live uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your player account, processing login authentication, and managing your account settings.
• Transaction processing: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets securely and accurately.
• Identity verification: Confirming that you meet the age requirement of 18+ and that your payment methods belong to you, as required before processing withdrawals.
• Customer support: Responding to your queries, resolving disputes, and processing any account-related requests you submit to our support team.
• Platform security: Detecting and preventing fraud, collusion, bonus abuse, unauthorised account access, and other activity that violates our Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming and to enforce any self-exclusion or deposit limits you have set.
• Marketing communications: Sending you information about promotions, new games, and platform updates — only where you have not opted out of marketing.
• Legal and compliance obligations: Meeting any legally applicable requirements related to record-keeping, anti-money laundering checks, or responding to lawful requests from authorities.

BPExch Live does not use your personal data to make automated decisions that significantly affect you without human review. Fraud flags and account suspension decisions are reviewed by the compliance team before any permanent action is taken.

4. Who We Share Your Information With

BPExch Live does not sell your personal data. We share your information only in the following limited circumstances and only with parties that are bound by appropriate confidentiality and data protection obligations:

Payment Processors

When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment service provider — such as JazzCash, Easypaisa, Raast, or your bank — only to the extent necessary to complete that transaction. These providers operate under their own privacy and security standards.

Game Providers

Some games in the BPExch Live Game Lobby and Live Casino are powered by third-party game studios. These providers may receive a session token and basic account reference to load your game session. They do not receive your full personal details, contact information, or financial records.

Technology & Infrastructure Partners

We use third-party services for hosting, analytics, customer support tools, and cybersecurity monitoring. These partners access data only as required to deliver their services to us and are not permitted to use it for their own commercial purposes.

Legal Requirements

BPExch Live may disclose personal data if required to do so by a lawfully issued request from a relevant authority, court order, or where disclosure is necessary to protect the safety of users or the integrity of the platform. We do not disclose data beyond what is strictly required in such situations.

5. How Long We Keep Your Information

BPExch Live retains personal data only for as long as it is needed for the purpose for which it was collected, or as required to meet legal obligations. The general retention periods we apply are:

• Active account data: Retained for the full duration your account is active on the platform.
• Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction to meet standard record-keeping expectations.
• Identity verification documents: Retained for the duration of your account relationship and for a period after account closure as required for compliance purposes.
• Support communications: Retained for up to two years from the date of the last interaction, after which they are securely deleted unless a dispute remains open.
• Marketing consent records: Retained until you withdraw consent or request deletion, at which point the record of your opt-out is kept to ensure the preference is honoured.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

6. How We Protect Your Information

The security of your personal data is a priority at BPExch Live. We implement a range of technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse:

• All data transmitted between your device and our servers is protected using TLS encryption.
• Sensitive stored data — including identity records and payment references — is encrypted at rest.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only team members whose roles require access to specific data categories are permitted to view it.
• Our systems are monitored continuously for unusual access patterns, potential intrusions, and suspicious activity.
• Passwords are stored using one-way hashing. BPExch Live staff cannot view your account password.
• We conduct regular internal reviews of our data handling practices to identify and address any gaps in our security posture.

While BPExch Live takes every reasonable precaution, no platform can guarantee absolute security. You also play a role in keeping your account safe — choose a strong, unique password and never share your login credentials with anyone.

7. Cookies & Tracking

BPExch Live uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small file stored in your browser that allows the website to recognise your session and preferences across pages.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — including keeping you logged in, maintaining your session state, and enabling the deposit and withdrawal flow. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how players navigate the platform, which games are most popular, and where users encounter issues. This data is aggregated and not linked to individual identities.
• Preference cookies: Store your settings such as language preference and notification choices so you do not have to re-enter them each visit.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies does not affect gameplay or account access.

8. Your Rights

As a user of BPExch Live, you have rights over your personal data. These can be exercised by contacting our support team with your registered account details and a description of your request.

Requests will be reviewed and responded to within a reasonable timeframe. In some cases, particularly where deletion is requested for data subject to legal retention requirements, we may only be able to partially fulfil the request. We will always explain clearly what action has been taken and why.

9. Minors

BPExch Live is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, the account will be closed immediately and any personal data associated with it will be deleted.

If you are a parent or guardian and believe a minor in your care has registered an account on BPExch Live, please contact our support team immediately so the account can be reviewed and closed without delay.

10. Changes to This Policy

BPExch Live may update this Privacy Policy from time to time to reflect changes in our data practices, the platform, or applicable legal requirements. When a material change is made, the "Last updated" date at the top of this page will be revised.

We recommend checking this page periodically. Continued use of the BPExch Live platform after a policy update constitutes your acceptance of the revised terms. If any change significantly affects how we handle your data, we will notify registered players via email or an in-platform notification before the change takes effect.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your personal information has been handled, please reach out to the BPExch Live support team.

Our support team is available during Pakistan Standard Time business hours. Please include your registered account username and a clear description of your request so we can assist you as quickly as possible.